Customer Service

Shipping & Delivery


Carriage Rates UK: We do not operate flat rate shipping charges like many sites as we do not believe in websites that profit from shipping costs, we will charge you the minimum cost to send the goods that you have ordered.

ALL ORDERS WITH HAVE TO BE DELIVERED BY FEDEX AS THEY ARE THEN INSURED AGAINST LOSS/DAMAGE

FedEx: We use a next day service with FedEx, on very rare occasions it will be 48hrs.

Parcels: This is for any package weighing upto 20kg : £5.00

We pride ourselves on our delivery speed and will normally send your order within 24 hrs .

Privacy & Security

Birds Tackle do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns & Replacements


If you are unhappy with any item we will gladly exchange unsuitable or unwanted products, as long as they have not been used and are returned to us in their original condition and packaging, the goods need to be returned within seven working days. Under these circumstances the return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer.

Should an item develop a fault we will do all we can to rectify the situation in mutually beneficial manner.

Making a Purchase


Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Paypal/Maestro/Switch/Electron/Visa and Mastercard. We do not charge for any item until it is ready to ship.

In the event that any items are out of stock we will place on back order.

We will endeavor to call you on the contact number you provide to let you know what is unavailable or on backorder.

Back Orders


If item is not in stock, we will place on back order after contacting you.

Tax Charges


All the prices quoted within this site include 20% VAT.

Credit Card Security


All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Please note that newer versions of Internet Explorer display the Padlock symbol in the address bar at the top of your screen.