www.birdstackle.com are completely dedicated to your total satisfaction. We guarantee to provide you with top quality products at competitive prices and a first class delivery service.

All Products are brand new as supplied from our manufacturers.

We will always acknowledge your order. If we can't deliver within our agreed timescales, we will always notify you immediately. We will always keep you informed of the status of your order if there is a delay for any reason. Our timescale for delivery in the UK is 30 days at most.

We have a tackle shop, which is where all our business is conducted. We can be contacted at Birds Tackle, Coal Yard, Gipping Road, Great Blakenham, Ipswich, Suffolk,
IP6 0JB. Tele: 01473 834042  Fax: 01473 833233

If you have any suggestions or comments please email us at info@birdstackle.com

Making A Purchase

To make a purchase just browse around our site, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to process your order.

We accept online card payment by Switch, Solo, MasterCard and Visa. All transactions are 100% safe due to our inbuilt 128-bit encryption and our server is available 24hrs a day. We will not charge for any item until the day of despatch.

Other Payment Methods

Personal cheque or bank transfer.

BY FAX/TELEPHONE on +44 (0) 1473 834042 - Between 9.00am and 5.00pm Monday to Saturday.

BY E-MAIL - By all means e-mail with any enquiries or questions you may have about your order.

E-mail us on info@birdstackle.com

Shipping And Handling

Packaging and Delivery within mainland UK will normally be within 2 to 7 working days (maximum of 28 days) from receipt of order, we do offer next day delivery as well, see Help page for more information on postage pricing. Where delivery cannot be made within the target time, you will be contacted and made aware of any delays.

All deliveries must be signed for on receipt, when no signature is obtainable the courier will return the goods to the depot, a further attempt will be made to deliver the goods, if there is still no person to receive the goods they will be taken back to the depot and retained for a week.  The goods can be collected from the depot with proof of delivery (the card left by the courier is sufficient).  If the goods are to be delivered again then a charge of £7.50 will be made by the courier collected by us, this charge is only incurred when the customer requests a further delivery, to avoid this charge just contact the local depot and call in person to collect the parcel.  Please note, as far as possible the web site is accurate, but in the event that a product description is in accurate we reserve the right not to despatch the goods as described further more if a product is not priced correctly we reserve the right to refuse the order.  We will however give a full refund if required in such cases on receipt of returned goods.

Overseas Orders

Credit Card Security

All credit card numbers are encrypted when the order is placed using 128-bit encryption, the most secure format on the internet they are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Goods offered for sale in the birdstackle.com website are new as supplied by the manufacturer and carrying the manufacturer's warranty. You may cancel any order before it is shipped and within 7 days of receiving it. However you must pay the shipping costs for it to be returned to us. Your money will be refunded in no more than 30 days excluding the postage amount and you must contact us for a returns number prior to returning your goods. For more information on returning goods please refer to our Help page.

Privacy Policy

birdstackle.com guarantee not to pass on your details to any other company under any circumstances. We value your custom and will keep your personal details private. Any information you give when ordering or by e-mail will only be kept by us offline to help us with the order or enquiry, the information collected is that given at the time of ordering or e-mail. We collect the information ourselves and under no circumstances will it be given to any third parties. We will not contact you unless it is with regards to an order or if requested to do so.  All credit/debit card information is destroyed after 30 days. We need this time to make sure there are no problems with transactions or if you exercise your right to return your goods. For any enquiries with regards to our privacy policy please contact  by telephone +44 (0) 1473 834042 or by email - info@birdstackle.com

Your statutory rights are not affected by any of the above and we reserve the right to make amendments to these terms and conditions without notice but will publish any changes here once they are made.

Complaints

All complaints will be dealt with fairly, confidentially, effectively and resolved quickly. We aim to have replied to you within 5 working days. If you have a complaint then please contact us by telephone +44 (0) 1473 834042  from 9am - 5pm  Mon - Sat. E-mail info@birdstackle.com

We would also like to hear your suggestions on how we could improve our site. What you think of our services, and what you think in general. Contact us using the above addresses and numbers.